We do our best to update the website regularly to keep size selections limited to items actually in inventory. This means that if you can order an item on our web page, it should be in stock. However, during the spring and summer months, inventory levels change rapidly. In the event that you order an item which is out of stock, that item will be shown as a back-ordered item in your confirmation email, along with the date on which we expect to be able to ship that item to you. There is never an extra charge for shipping of back-ordered items.
There is no additional cost to ship backorders. There is only one shipping & handling charge per order and it is charged when your first shipment is sent. Additional shipments are shipped at no additional cost.
Backordered items are shipped as they become available via United States Postal Service (USPS). You will be notified via email if one or more items are going to be delayed beyond the original target date.
We accept Visa, MasterCard, American Express and Discover
online. You may also place your order by printing our order form and mailing
it to us with a check or money order enclosed. Please be aware that orders
placed with personal checks require an additional two weeks to process.
For your security please do not send cash.
Yes, shopping at Cooltan online is safe. Our secure server
software encrypts information, ensuring that Internet transactions stay
private and protected. We use Secure Sockets Layer (SSL) technology, considered
the gold standard in Internet encryption technology, to protect the security
of your credit card information as it is transmitted to us.
Occasionally we offer coupon or promotional codes to our customers. To use one of these codes, please enter the code on the “Payment” page of our checkout process. If you place your order over the phone, please inform the customer service agent that you have a code. Only once coupon code may be used per order.
We offer several shipping methods for our customers:
Once your order is delivered, we receive notice from USPS. Currently we do not automatically notify you of delivery, but if there is a problem we will be able to let you know when and where your package was delivered.
We usually ship in stock items in one to two business days, excluding holidays.
Currently we accept orders that ship to the United States, Argentina, Australia, Austria, Belgium, Canada, Columbia, Czech Republic, Denmark, Finland, Great Britain, Hong Kong, Ireland, Japan, Mexico, Netherlands, New Zealand, Norway, Puerto Rico, Singapore, Spain, St. Thomas, Sweden, UAE, US Virgin Islands, United Kingdom, Military (APOs and FPOs).
Our 100% guarantee ensures that every Cooltan item you purchase makes you happy. If you are not satisfied with your purchase, you may return merchandise within 60 days for an exchange or refund. Credits or charges due will be issued to the original credit card. Returns for refund of unworn merchandise after 60 days will result in an online store credit. Please allow ten (10) business days for your return/exchange to be processed. Initial shipping fees are not refundable.
You will find a return and exchange form enclosed with your order. To return an item, just mail it to the address shown at the upper left corner of your packing list. Please be sure to tell us who you are and whether you would prefer a refund or an exchange, and allow 5 business days for your exchange, and 10 business days for your return to be processed. Initial shipping fees as well as return and exchange shipping costs are not refundable. If you no longer have your return form, you can print one out by clicking here.
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