Our 100% guarantee ensures that every Cooltan Tan-Through item you purchase makes you happy. If you are not satisfied with your purchase, we will make it right. Included in all domestic orders is a prepaid return label for your return until you get the right size. You may return merchandise within 60 days for an exchange or refund. Make sure the hygienic liner is still attached to the women's bottoms or returns will not be accepted. Credits or charges due will be issued to the original credit card. The initial shipping charge is non-refundable. Returns for refund of unworn merchandise after 60 days can still get an online store credit.
1. Fill out your return form, which was in your package, and located right on the back of the packing list.
2. Package up the item(s) you are returning back along with the return form into the the appropriate envelope or box.
3. Use return address label located on the back of the return form at the top right hand corner. Seal up the package. For domestic orders, stick the prepaid return label that was included on your package to cover the old postage.
4. For international orders, go to your local post office to apply the correct postage and mail it. For domestic orders, go drop off your package at your local post office with all stickers adhered.
What if I lost my return form?
You can print out another one by clicking here.
Where do I find the return address label?
The return address label is for returns. See diagram at underneath. This a return address label just in case the package needs to get redirected back to the original sender if there is a problem during shipping and NOT a prepaid return label.
Do I have to pay for my return?
For domestic orders, no, there will be a prepaid return label included in your shipment. For international orders, yes, but we pay for the postage for exchanges shipped to you.
How long does it take for a refund?
It typically takes about 10 business days from the day in which your return has been processed for a refund to show back up.
How long does it take for an exchange for U.S. orders?
We usually ship exchange items out in about 2 days after we get them. If the item is out of stock, we will contact you. If you need to speed up your exchange's turn around time, we recommend that you send the tracking number to show that the package is on the way back to us. Contact us via email to send us a copy of the return postage receipt or tracking number for the package, and let us know the exact item you would like to get in exchange and when you need it.
How long does it take for an exchange international orders?
We usually ship exchange items out in about 2 days after we get your package back. Please remember that transit times vary. If the item is out of stock, we will contact you about the delay. If you need to speed up your exchange's turn around time, we recommend that you send the tracking number to show that the package is on the way back to us. Email the tracking number to us and let us know the item you would like to get in exchange. By doing so, we will be ready for your package and can let you know if there are any problems with the timing that you want.