What if I lost my return form?
You can print out another one by clicking here.
Where do I find the return address label?
The return address label is for returns. See diagram at the right labeled "Return Address Label". This a return address label just in case the package needs to get redirected back to the original sender if there is a problem during shipping and NOT a prepaid return label.
Do I have to pay for my return?
For domestic orders, no, there will be a prepaid return label included in your shipment. For international orders, yes, but we pay for the postage for exchanges shipped to you.
How long does it take for a refund?
It typically takes about 10 business days from the day in which your return has been processed for a refund to show back up.
How long does it take for an exchange for U.S. orders?
We usually ship exchange items out in about 2 days after we get them. If the item is out of stock, we will contact you. If you need to speed up your exchange's turn around time, we recommend that you send the tracking number to show that the package is on the way back to us. Contact us via email to send us a copy of the return postage receipt or tracking number for the package, and let us know the exact item you would like to get in exchange and when you need it.
How long does it take for an exchange international orders?
We usually ship exchange items out in about 2 days after we get your package back. Please remember that transit times vary. If the item is out of stock, we will contact you about the delay. If you need to speed up your exchange's turn around time, we recommend that you send the tracking number to show that the package is on the way back to us. Email the tracking number to us and let us know the item you would like to get in exchange. By doing so, we will be ready for your package and can let you know if there are any problems with the timing that you want.
- Unworn (only tried on for size)
- Not stained
- Not washed
- No animal or pet hair
- No markings
- No fabric snags
Items Not Eligible for Refund:
- Returns received in damaged/worn condition.
- Returns received after 60 days of original received date.
- Original shipping cost.